Refund policy

RETURN AND REFUND POLICY

Our products are created especially for your order is placed. Because each item is made to order, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong ice or color, or changing your mind. Please review all product descriptions, color options, and sizing information carefully before ordering.

DAMAGED , DEFECTIVE, OR MISPRINTED ITEMS,

If your item arrives damaged, defective, or misprinted, please contact Pink Steel Legacy Co. within 30 days of delivery. Include your order number, a description of the problem, and clear photographs showing the issue.

Once the claim is reviewed and approved, we will arrange a replacement or refund at no additional cost. Please do not mail an item back unless we provide return instructions.

LOST PACKAGES

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date. We may ask you to verify your shipping address, review the tracking information, and contact the local carrier before a replacement or refund is approved.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. If a order is returned or must be reshipped because an incorrect or incomplete address was provided, the customer may be responsible for additional costs.

ORDER CHANGES AND CANCELLATIONS

Orders enter production quickly. Changes or cancellations are not guaranteed after an order has been submitted. Contact us as soon as possible if you notice an error.

REFUNDS

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

QUESTIONS

For assistance, please use the Contact page on our website and include your order number.